Sincere behaviors are associated with reduced levels among nurses during the COVID-19 pandemic.
A high level of job satisfaction is linked to lower emotional exhaustion and depersonalization in nurses.
Lower perceived workload may contribute to reduced burnout levels.
Demographic factors such as being female and increased age are associated with lower burnout.
Emotional labor behaviors, particularly sincere and in-depth types, may mitigate different aspects of burnout.
Simplified
BACKGROUND: Reducing levels of is one of the most important issues in protecting the nursing workforce, especially in times of crisis such as pandemics. behavior would help reduce burnout among nurses. There is a need to explain the relationships between these variables. This study aimed to determine the effect of nurses' demographic, work-related variables and emotional labor behaviors on nurse burnout levels during the COVID 19 pandemic.
METHODS: This descriptive, cross-sectional study was conducted with 306 nurses. In this study, the first part of the data collection form included questions related to individual and occupational characteristics and COVID 19 conditions; the second part included the Emotional Labor Behavior Scale for Nurses; and the third part included the Maslach Burnout Inventory. Descriptive statistics and multiple regression analysis were used in the analysis of the data.
RESULTS: The results of this study showed that sincere and in-depth emotional labor behaviors, a high level of job satisfaction, a low level of perceived workload, being female, increased age, and working in a public hospital reduced nurse burnout levels.
CONCLUSION: This study found that sincere emotional labor reduced depersonalization, while in-depth emotional labor contributed to lower burnout levels. High job satisfaction was associated with reduced emotional exhaustion and depersonalization. Nurse managers should improve emotional labor behaviors to reduce burnout among nurses. In addition, especially in crisis situations such as pandemics, they should develop strategies to reduce workload and increase job satisfaction.
Key numbers
7
High Job Satisfaction Level
Mean score on a 10-point scale regarding job satisfaction during the COVID-19 pandemic.
18.46
Emotional Exhaustion Score
Mean score on the emotional exhaustion subscale of the Maslach Inventory.
306
Number of Nurses
Total number of nurses who completed the survey.
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Declarations. Ethics approval and consent to participate: The study was approved by the ethics committee of Koç University Human Research (Decision no: 2021.074.IRB3.035) and follow the Declaration of Helsinki standards. Before each survey, informed consent was taken from participants, and this consent was documented with a Yes/No question. Consent for publication: Not applicable. Competing interests: The authors declare no competing interests.
