Precarious employment, working hours, work-life conflict and health in hotel work

Jul 21, 2010Applied ergonomics

Job insecurity, work hours, and work-life balance linked to health in hotel workers

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Abstract

Forty-six percent of workers in the hotel industry are temporary employees.

Temporary workers reported feeling less in control of their working hours compared to permanent workers.
Lower levels of work intensity and working hours were observed among temporary workers.
Low control over working hours, high work intensity, and excessive working hours are associated with increased work-life conflict.
Work-life conflict is linked to subsequent health effects, as indicated by the structural equation model.

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Precarious or temporary work is associated with adverse outcomes including low control over working hours, work-life conflict and stress. The rise in precarious employment is most marked in the service sector but little research has been done on its health effects in this sector. This study compares permanent and temporary workers in the hotel industry, where working hours are highly variable. Survey data from 150 workers from eight 3-Star hotels in urban and regional areas around Sydney were analyzed. Forty-five per cent were male and 52 per cent were female. Fifty four per cent were permanent full-time and 46 per cent were temporary workers. The effects of employment status on perceived job security, control over working hours, and work-life conflict are investigated using PLS-Graph 3.0. The effects of control over working hours, on work-life conflict and subsequent health outcomes are also explored. Temporary workers perceived themselves as less in control of their working hours, than permanent workers (β = .27). However, they also reported lower levels of work intensity (β = .25) and working hours (β = .38). The effects of low hours control (β = .20), work intensity (β = .29), and excessive hours (β = .39) on work-life conflict (r² = .50), and subsequent health effects (r² = .30), are illustrated in the final structural equation model.

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Precarious employment, working hours, work-life conflict and health in hotel work

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