A Text Messaging–Based Program to Transition From Basal Insulin to Glucagon-Like Peptide-1 Receptor Agonists in Safety-Net Diabetes Care: Pilot Quality Improvement Intervention Study

Apr 9, 2026JMIR formative research

Text Message Program to Help Switch Diabetes Patients from Basal Insulin to Glucagon-Like Peptide-1 Medicines in Safety-Net Care

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Abstract

A total of 72 patients completed the pilot program, demonstrating high feasibility and acceptability.

  • 95.89% of the 3671 SMS text messages sent received a patient response.
  • Successful connections were made in 90.26% of attempted phone calls for insulin titration.
  • 76.39% of participants had their basal insulin reduced by at least 50%.
  • 62.5% of patients had their insulin stopped completely.
  • 88.89% of participants increased their GLP-1 RA dose by at least one level.
  • Minimal hypoglycemia (0.14%) and hyperglycemia (0.03%) were reported during the program.

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